Responsible Gaming

Responsible gaming at Jeetcity on the official Canadian site jeetcitybet-ca.com is based on the principle that gambling must remain a form of entertainment, not a way to earn income or solve financial problems. Our goal is to help every player make informed, conscious decisions, understand the risks associated with gambling, and use the tools available to stay in control. If at any time you feel your play is becoming problematic, Jeetcity, operated by Dama N.V. under a Curaçao licence, is committed to providing information, tools, and access to professional support services so that you can protect yourself and those around you.

Risk Awareness

Gambling always involves risk. While many players treat casino games as entertainment, a minority may develop risky or addictive behaviour. Understanding the warning signs at an early stage is essential for maintaining control and preventing harm.

Common signs of problematic gambling

• Increasing frequency and stakes: You gamble more often, for longer periods, or with larger amounts than you originally planned, and you feel discomfort when you try to cut back.
• Preoccupation with gambling: You frequently think about past sessions, plan the next game, or check the casino site or app even when you are busy with work, study, or family life.
• Chasing losses: After losing, you feel a strong urge to continue playing or increase your bets in an attempt to win back the money you lost.
• Neglecting responsibilities: Gambling starts to interfere with your job, education, family duties, social life, or sleep patterns.
• Financial strain: You spend money on gambling that was intended for rent, bills, food, or other essentials, take loans, or use credit cards to fund play.
• Secrecy and guilt: You hide your gambling activity from family or friends, lie about the amount of time or money spent, or feel shame and anxiety after playing.
• Loss of control: You repeatedly try to stop or reduce gambling but find that you start again or gamble more than you intended.

Self-assessment: quick check of your behaviour

The following statements are designed to help you reflect honestly on your gambling. Answer "yes" or "no" to each one:

• 1. I often gamble longer or spend more than I planned when I logged in.
• 2. I have tried to cut down or stop gambling, but I found it difficult or impossible.
• 3. I sometimes gamble to escape stress, problems, or unpleasant feelings (such as sadness or anxiety).
• 4. I have borrowed money, used credit, or sold belongings to continue gambling.
• 5. My gambling has caused conflicts with family, partners, or friends, or I hide my gambling from them.
• 6. I feel restless, irritable, or upset when I cannot gamble.
• 7. I believe that a big win will solve my financial problems or past losses.

Interpretation (non-diagnostic): If you answered "yes" to two or more statements, we strongly recommend that you consider limiting your activity on jeetcitybet-ca.com, use the responsible gaming tools described below, and contact a professional support service or helpline listed in the "Support Resources" section. This self-check is not a medical diagnosis, but it may indicate elevated risk.

Limits & Tools

Jeetcity provides a range of technical tools on jeetcitybet-ca.com that allow you to manage your activity and keep gambling within your personal limits. These tools are offered in line with international best practices and Canadian responsible gambling guidance. All limits are personal, can be set by you at any time, and are applied to your account only.

Deposit limits (daily, weekly, monthly)

Deposit limits are designed to help you control how much money you can add to your account within a defined period. Once a limit is reached, you will not be able to deposit more until the period resets.

1. Access your account settings: Log in to your account on jeetcitybet-ca.com, go to "My Account" (or "Profile") and select the "Responsible Gaming" or "Limits" section.
2. Choose limit type and period: Select "Deposit Limits" and choose the period you wish to control:
   • Daily limit: Maximum total amount you can deposit in 24 hours (for example, CAD 50 per day).
   • Weekly limit: Maximum total amount you can deposit in a rolling 7-day period (for example, CAD 150 per week).
   • Monthly limit: Maximum total amount you can deposit in a calendar month (for example, CAD 400 per month).
3. Enter your personal amounts: Type the specific CAD amount you are comfortable risking for the chosen period. We strongly recommend that you choose conservative figures that do not impact your essential living expenses.
4. Confirm and save: Review the limits and confirm your choice. The system will apply your new limits immediately or at the start of the next period, depending on the change.

Important protection rule: Reducing your limits will usually take effect as soon as technically possible. Increasing or removing limits, where allowed, may be subject to a cooling-off period (for example, 24 hours) to prevent impulsive decisions. You will be informed on-screen of any waiting period before changes become active.

Time limits and session control

Time-based tools help you manage how long you spend on the platform, reducing the risk of extended, uncontrolled play.

• Session timer: In your "Responsible Gaming" settings, you may activate a session timer. You can select a maximum continuous play duration (for example, 30, 60, or 120 minutes). When the chosen time is reached, you will receive an on-screen notification and may be logged out or prompted to take a break.
• Reality checks: You may enable periodic on-screen reminders showing how long you have been logged in and how much you have won or lost during the current session. These messages help you make conscious decisions about whether to continue or stop.

Short breaks - "Time-Out" (24 - 72 hours)

If you feel the need for a short cooling-off period, you can use the Time-Out function to temporarily suspend your access.

1. Locate the Time-Out option: Log in to jeetcitybet-ca.com, open "My Account" > "Responsible Gaming" and select "Time-Out" or "Short Break".
2. Select the duration: Available options usually include 24 hours, 48 hours, and 72 hours. Choose the period that best suits your needs.
3. Confirm your decision: Read the information on what the Time-Out means, then confirm. Your account will be prevented from placing bets or making deposits during the selected period.
4. During Time-Out: You may be unable to log in or will have "read-only" access (for example, to view account history). The Time-Out cannot normally be cancelled or shortened once activated.

We strongly encourage you to use these tools proactively, especially if you notice any of the risk signs described above.

Self-Exclusion

Self-exclusion is a stronger measure intended for players who believe they are at risk of, or already experiencing, gambling-related harm. During a self-exclusion, you will not be able to use your Jeetcity account on jeetcitybet-ca.com for the chosen period.

How to activate self-exclusion

1. Access the Self-Exclusion section: Log in (if possible) to your account, go to "My Account" > "Responsible Gaming" and click on "Self-Exclusion". If you cannot log in or prefer assistance, you may contact customer support at [email protected].
2. Choose the duration: Select the period that reflects the seriousness of your situation. Typical options include:
   • Minimum 6 months
   • 1 year
   • 2 years
   • 5 years
   • Lifetime (permanent) exclusion
3. Confirm your choice: You will be presented with an explanation of what self-exclusion means. Carefully read this information and confirm your decision. The system may ask you to re-enter your password or confirm via e-mail for security reasons.
4. Support contact (optional but recommended): We encourage you to also contact our support team at [email protected] to obtain information about external counselling and additional protection measures (such as blocking software).

Consequences of self-exclusion

• Account access: During the self-exclusion period, you will not be able to log in, place bets, or make deposits on jeetcitybet-ca.com. Attempts to create new accounts may lead to closure when detected.
• Marketing and communications: We will take reasonable steps to stop sending you marketing materials related to gambling during the exclusion period, once your request has been processed.
• Existing balance and withdrawals: As a general rule, any positive real-money balance will remain available for withdrawal in accordance with applicable terms and conditions and anti-money-laundering requirements. In some cases, we may arrange withdrawals through customer support if direct account access is blocked. Bonuses and bonus-related balances may be forfeited according to the bonus terms in force at the time of exclusion.
• Irreversibility for your protection: A self-exclusion cannot usually be cancelled or shortened before the selected period ends. For lifetime self-exclusion, reopening the account is normally not allowed. Any request to reopen after a long fixed-term exclusion (where permissible by internal policy) will be carefully reviewed and may involve a mandatory cooling-off period and additional checks.

Regional compliance note: Jeetcity operates under a Curaçao licence and is not registered with provincial self-exclusion schemes in Canada. Self-exclusion on jeetcitybet-ca.com applies only to this brand and does not automatically block access to other gambling sites, land-based venues, or government-operated platforms in Canada.

Support Resources

Professional, confidential help is essential in addressing gambling-related harm. In addition to the tools provided on jeetcitybet-ca.com, we strongly encourage you to contact independent organizations that specialize in gambling support. Many of these services are free, anonymous, and available in multiple languages.

Local support in Canada

The following services are specifically targeted at people residing in Canada. Availability, languages, and conditions may vary by province or territory. Information is provided to the best of our knowledge and may change; we recommend checking each organization's website for the most current details.

• ConnexOntario (Ontario residents):
  • Phone: 1-866-531-2600 (24/7)
  • Website: www.connexontario.ca
  • Services: Information and referral for mental health, addictions, and problem gambling. Confidential, available in English and with access to interpreters.
• Gambling Help Line of Ontario:
  • Phone: 1-888-230-3505
  • Often interconnected with ConnexOntario and local services for problem gambling.
• British Columbia - Gambling Support BC:
  • Phone: 1-888-795-6111 (24/7)
  • Website: www.gamblingsupportbc.ca
  • Free counselling and support for individuals and families affected by problem gambling. Services generally available in English and other languages via interpretation.
• Alberta Health Services - Addiction Helpline:
  • Phone: 1-866-332-2322 (24/7)
  • Website: www.albertahealthservices.ca (search "Addiction Helpline")
  • Province-wide, confidential service for problem gambling and other addictions.
• Quebec - Gambling: Help and Referral (Jeu: aide et référence):
  • Phone (Quebec): 1-800-461-0140 (24/7)
  • Website: www.jeu-aidereference.qc.ca
  • Services available in French and English; specialized in gambling-related issues.
• Canada-wide information and resources:
  • Responsible Gambling Council (RGC) - Articles, tools, and guides about gambling in Canada.

Confidentiality note: These organizations operate independently from Jeetcity and Dama N.V. Calls and contacts are generally confidential and will not be shared with us or other gambling operators.

International support organizations

These international organizations provide remote counselling, forums, and group meetings. They may be useful if you prefer online support or if local services are not immediately available.

Self-exclusion schemes and blocking tools

• National self-exclusion schemes (examples):
  • United Kingdom - GamStop: www.gamstop.co.uk allows UK residents to self-exclude from multiple online operators licensed in Great Britain.
  • Spain - RGIAJ: The General Registry of Gambling Access Interdictions (Registro General de Interdicciones de Acceso al Juego) allows Spanish residents to restrict access to licensed operators in Spain.

  Note for Canadian players: These schemes are usually restricted to residents of the respective countries and to locally licensed operators. Jeetcity, operated under a Curaçao licence, is not part of these national schemes, but the information is provided as an example of multi-operator blocking frameworks.

• Device and site blocking software:
  • Gamban: www.gamban.com - Software that blocks access to many gambling websites and apps on your devices.
  • BetBlocker: www.betblocker.org - Free blocking software that can be installed on multiple devices to restrict gambling content.
  • General content filters: You may also use parental control or web-filtering tools to block gambling categories at the network or device level.
• Family and friends support resources:
  • Many of the Canadian helplines listed above also offer dedicated support for family members affected by someone else's gambling.
  • International organizations such as Gambling Therapy and GamCare provide information and forums specifically for concerned significant others.

Professional help availability: Most of these services employ trained counsellors, psychologists, or addiction specialists. They can assist you in creating an individualized plan that may include therapy, financial counselling, and, where appropriate, medical support.

Help for Family

Problem gambling often affects partners, children, and other relatives. If someone close to you may have a gambling problem, your support can be important, but you also need to protect your own well-being.

How to talk to a person with possible addiction

• Choose the right moment: Speak when both of you are calm and not in the middle of a conflict or after a gambling session. A private, safe environment is recommended.
• Use non-judgmental language: Focus on how their behaviour affects you, rather than accusing them. For example: "I feel worried when I see you stressed about money" instead of "You are irresponsible."
• Listen and validate feelings: Allow the person to explain their perspective. Acknowledge their emotions and avoid interrupting, even if you disagree.
• Offer support, not control: Make it clear that you want to help them find professional assistance and consider tools like self-exclusion, but avoid taking over their finances without discussion unless there are immediate safety concerns.
• Set healthy boundaries: Clearly describe what behaviour you cannot accept (for example, using shared savings to gamble) and what consequences will follow, while staying respectful.

Support resources for families

• Canadian helplines for families: Many of the services listed in the "Support Resources" section (such as ConnexOntario, Gambling Support BC, and provincial helplines) offer dedicated assistance for relatives of people with gambling problems.
• Online forums and groups:
  • Gambling Therapy - Family & Friends: Online forums and live support groups for those affected by someone else's gambling.
  • Local Gamblers Anonymous fellowships often have related groups for families and friends (sometimes called Gam-Anon). See www.gamblersanonymous.org for more information.

Recommended next steps

• Encourage professional help: Suggest that the person contact a psychologist, psychotherapist, or addiction counsellor experienced in gambling issues. Public health services in Canada and private practitioners can both offer assistance.
• Use hotlines together: Propose calling a gambling helpline together, allowing both of you to ask questions and understand available treatment options.
• Consider financial counselling: If gambling has created debts or financial instability, a credit counselling service or financial advisor may help you plan repayment strategies and protect household finances.
• Take care of yourself: Seek support for your own emotional needs, whether through therapy, support groups, or trusted friends and relatives. You are not responsible for the other person's decisions, and your safety and well-being remain a priority.

Operator's Commitment

Jeetcity, operated by Dama N.V. (registration number 152125, Curaçao, licence 8048/JAZ2020-13 validated via Antillephone N.V.), is committed to implementing responsible gaming measures consistent with international standards and with Canadian responsible gambling principles.

Internal risk checks and player protection

• Behavioural analysis: We may use automated monitoring systems to observe certain patterns of play, such as very long sessions, rapid and repeated deposits, frequent use of maximum stakes, or persistent chasing of losses. These systems are intended to detect potential risk, not to evaluate personal circumstances beyond your gambling behaviour on our platform.
• Warning messages and information: When risk indicators are detected, we may display on-screen reminders, links to the responsible gaming page, or suggestions to set limits or take a break. These messages are intended to encourage reflection and safer play.
• Use of account tools: We promote the use of deposit limits, Time-Out, and self-exclusion during registration and in key areas of the site to support informed decision-making.

When support may contact you

• Proactive contact on risk indicators: If internal monitoring suggests that your gambling behaviour may be associated with elevated risk, our support team may contact you using the contact details registered in your account (for example, by e-mail from [email protected]). The purpose of this contact is to:
  • Provide information about responsible gaming tools and external support services;
  • Encourage you to review your limits or consider a temporary or long-term break; and
  • Clarify any concerns we may have about the safe use of our services.
• Account interventions: In serious cases, and in line with our internal policies and legal obligations (including anti-money-laundering and fraud prevention rules applicable to Dama N.V. and its payment processing subsidiary Strukin Ltd. in Cyprus), we may:
  • Apply new or stricter limits to your account;
  • Temporarily restrict certain functionalities while we conduct a review; or
  • Recommend or apply self-exclusion where justified by clear evidence of harm, subject to our terms and conditions and applicable law.
• Privacy and data protection: Any personal data processed for responsible gaming purposes is handled in accordance with our Privacy Policy and the legal framework under which Dama N.V. operates. Data may be used to comply with regulatory obligations and to enhance player protection, but it is not used to encourage excessive play.

Updates

Responsible gaming standards, legal frameworks, and best practices evolve over time. Jeetcity therefore regularly reviews and updates this page and associated procedures.

• How you will be informed:
  • We may publish updated information directly on this responsible gaming page at https://jeetcity.com/en-CA/responsible-gaming and/or on the Canadian domain jeetcitybet-ca.com.
  • For material changes that significantly affect your rights or obligations, we may notify you by e-mail (using the address registered in your account), or through an on-site notification or banner when you next log in.
  • Changes to related documents, such as the Terms and Conditions and Privacy Policy, will follow the notification procedures described in those documents.
• Your responsibility: By continuing to use jeetcitybet-ca.com, you acknowledge that you have reviewed the most recent version of this responsible gaming information. We encourage you to revisit this page periodically.

Last updated: 6 November 2025 (with measures intended to remain in effect and be reviewed periodically through 2026 or until replaced by a newer version).

Contact & Feedback

If you have questions about responsible gaming, if you wish to apply specific limits or exclusions, or if you would like to provide feedback on how we can improve our protections, please contact us using the channels below.

Responsible gaming contacts

• E-mail - Responsible Gaming & Support: [email protected]
• E-mail - General Information: [email protected]
• Payments-related questions: For issues linked to withdrawals or deposits in the context of self-exclusion or limits, you may also contact [email protected].

Feedback and self-control request form

You can also use the feedback form available on our official website at https://jeetcitybet-ca.com (in the "Support" or "Contact Us" section) to:

• Request assistance in setting or adjusting your personal limits, Time-Outs, or self-exclusion;
• Ask for information about responsible gaming tools and external support services;
• Provide suggestions or complaints related to our responsible gaming measures and player protection practices.

When contacting us, please clearly specify that your query relates to "Responsible Gaming" so that it can be prioritized and, where appropriate, directed to staff members trained in problem gambling awareness.