Privacy Policy

This Privacy Policy explains how Jeetcity ("Jeetcity", operating via jeetcitybet-ca.com) collects, uses, discloses, and protects your personal information when you visit our website or use our online gambling services. It applies to players, prospective players, and all visitors to our Canadian-facing website and related services. By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.

Effective date: 01 January 2025 (last reviewed and aligned with applicable standards through 2026).

Who We Are

OBSERVE: Users must know the legal operator, licensing, and contact channels to exercise privacy rights. EXPAND: We identify the operating and processing entities and assign a dedicated contact for privacy matters. REFLECT: This enables transparent accountability for all processing activities.

The Jeetcity brand for Canadian users (Jeetcity) is operated exclusively through the domain https://jeetcitybet-ca.com and is owned and managed by:

Dama N.V., a public limited company incorporated under the laws of Curaçao, with company registration number 152125, holder of online gambling licence no. 8048/JAZ2020-13, issued by Antillephone N.V. on behalf of the Government of Curaçao.
Strukin Ltd., a private limited company registered in Cyprus (reg. number HE 407624), acting as a wholly owned subsidiary of Dama N.V. and providing payment processing and certain support services.

Due to the offshore nature of our operations, certain street, city and postal details of the corporate addresses are not material for the provision of services to Canadian users and may be obtained upon written request, where legally required.

Data Protection Contact

Data Protection Contact / Privacy Department: Dama N.V. - Privacy & Compliance
E-mail (primary for privacy): [email protected]
E-mail (support-related privacy queries): [email protected]

These contacts act as the main point of contact for privacy and data protection issues for Jeetcity users.

What Personal Data We Collect

OBSERVE: Operation of an online casino requires identity, technical, and transactional data. EXPAND: We distinguish categories to clarify scope and limit processing. REFLECT: This categorisation supports user transparency and regulatory compliance.

Identification and Contact Data

Full name, date of birth, place of residence, nationality.
Contact details: e-mail address, phone number (where provided), preferred language.
Account identifiers: username, internal player ID, passwords (stored in hashed form).
KYC documentation: scans or photos of ID documents, proof of address, payment method ownership proofs, and any information provided during verification.

Technical and Usage Data

IP address, approximate geolocation derived from IP, browser type and version, device identifiers, operating system, and settings.
Server logs, login timestamps, session IDs, pages viewed, clickstream data, referral URLs, and time spent on specific pages.
Device and connection information used to diagnose technical issues and detect suspicious or fraudulent behaviour.

Payment and Financial Data

Limited payment instrument details (for example, masked card numbers, payment account identifiers such as Interac handle, crypto wallet identifiers) as supplied by you or payment processors.
Deposit and withdrawal history, balances, bonuses credited and cleared, and related accounting records.
Verification data relating to the lawful source of funds where required for anti-money laundering (AML) and counter-terrorist financing (CTF) purposes.

Behavioral and Service Usage Data

Betting and gaming history, game preferences, stakes, outcomes, frequency of play, and gaming session duration.
Bonuses and promotional offers used, participation in tournaments or loyalty programs.
Interactions with customer support (e-mails, chat transcripts, complaint logs).

Cookies and Similar Technologies

Cookies: small text files stored on your device to remember preferences, maintain sessions, and provide analytics.
Web beacons / pixels: used to monitor the effectiveness of e-mails, banners, and on-site features.
Local storage and similar tools: used for security (e.g., session integrity) and user experience.

Further details on cookie types and management are set out in the "Cookies & Tracking Technologies" section below.

Legal Basis for Processing

OBSERVE: As an offshore operator targeting Canadian users, Jeetcity follows internationally recognised data protection principles similar to GDPR, alongside applicable Canadian privacy expectations. EXPAND: We align our processing with lawful bases such as consent, contract, legitimate interests, and legal obligations. REFLECT: This ensures that every processing activity has a clear legal justification.

Performance of a Contract

To register and maintain your Jeetcity account on jeetcitybet-ca.com.
To process deposits, manage balances, record bets, determine outcomes, and pay winnings.
To provide customer support and resolve technical or account-related issues.

Without this processing, we cannot provide our gambling services to you.

Compliance With Legal and Regulatory Obligations

To meet know-your-customer (KYC), AML, CTF, and responsible gaming obligations under our Curaçao licence and other applicable standards.
To prevent underage gambling and to enforce jurisdictional restrictions (for example, Ontario restrictions).
To maintain accounting, tax, and transactional records as required by applicable law and licensing conditions.

Legitimate Interests

To secure our systems, detect and investigate fraud, misuse, bonus abuse, or other violations of our Terms and Conditions.
To analyse service performance, develop new features, and improve user experience and site stability.
To protect our rights, property, and legal position in case of disputes, chargebacks, or investigations.

Where we rely on legitimate interests, we balance these against your rights and expectations and apply safeguards such as data minimisation and access controls.

Consent

For direct electronic marketing communications (e.g., promotional e-mails, SMS or push notifications) where required by law.
For the use of non-essential cookies and similar technologies for analytics and advertising purposes where your device privacy settings or local law require consent.

You may withdraw your consent at any time using the mechanisms described in this Policy, without affecting the lawfulness of processing prior to withdrawal.

Purpose of Processing

OBSERVE: Data collected must be limited to clearly defined purposes. EXPAND: We map each purpose to the categories of data involved. REFLECT: This promotes transparency and supports purpose limitation, a key privacy principle recognised internationally and in Canada.

Provision and Management of Casino Services

Creating and administering your user account at Jeetcity on jeetcitybet-ca.com.
Enabling deposits, bets, game play, withdrawals, and loyalty or bonus features.
Providing multi-lingual customer support and resolving technical issues.

Compliance, Risk Management, and Responsible Gambling

Verifying your identity, age, and eligibility to use our services.
Monitoring transactions and gaming activity to detect unusual patterns indicative of money laundering, fraud, or misuse.
Implementing responsible gambling tools and checks, including self-exclusion, limits, and behavioural monitoring consistent with best practices in Canada.

Service Improvement and Analytics

Analysing aggregated and pseudonymised usage data to understand how our website and games are used.
Testing and optimising user interfaces, game catalogues, and technical performance.
Producing internal reports and statistics for strategic planning.

Marketing and Personalisation

Sending you promotional communications about Jeetcity offers, bonuses, and tournaments, when permitted by law and your preferences.
Customising content and offers based on your profile and previous activity, subject to your marketing settings.
Measuring the effectiveness of campaigns and adjusting them accordingly.

Dispute Resolution and Legal Defence

Handling complaints, disputes, chargebacks, and inquiries relating to your account or transactions.
Establishing, exercising, or defending legal claims, including providing data to legal advisers, courts, and law enforcement when lawfully requested.

Disclosure & Sharing

OBSERVE: Operation of Jeetcity requires collaboration with third parties such as payment processors, IT providers, and regulators. EXPAND: We specify who may receive data and under what conditions. REFLECT: Clear disclosure supports accountability and allows users to understand the data ecosystem.

Service Providers and Processors

Payment partners and financial institutions: including banks, Interac facilitators, card schemes, crypto payment gateways, and related risk management providers that process deposits, withdrawals, and chargebacks.
Technical and hosting providers: providers of servers, cloud services, content delivery networks, security tools, and IT support used to operate jeetcitybet-ca.com.
Verification and AML/KYC partners: identity verification services, sanctions and PEP screening providers, fraud detection platforms.

Corporate Group and Affiliates

Dama N.V., Strukin Ltd., and other entities under common ownership or control that provide internal support, payment processing, risk and compliance services.
Marketing affiliates and acquisition partners who promote Jeetcity, where necessary to attribute traffic, calculate commissions, or honour promotions, in line with contractual and legal safeguards.

Regulators, Authorities, and Legal Recipients

Licensing and supervisory authorities such as Antillephone N.V. and other relevant authorities, where required to demonstrate compliance with licensing conditions or respond to investigations.
Law enforcement, courts, and governmental bodies when we are legally obliged to do so or when disclosure is necessary to protect our rights or those of third parties.

Advertising Networks and Analytics Partners

Subject to consent or applicable law, we may share limited pseudonymised data with advertising networks, retargeting providers, and analytics partners for marketing measurement and optimisation.

We do not sell your personal information in the sense commonly understood under modern privacy frameworks. Any sharing is carried out under appropriate contracts that restrict the use of the data to specified purposes.

International Transfers

OBSERVE: Jeetcity is licensed and operated from Curaçao with support functions in Cyprus and other locations. EXPAND: This entails cross-border data flows for Canadian users. REFLECT: We implement contractual and technical safeguards consistent with international standards.

Destinations of Data Transfers

Curaçao: where Dama N.V. is incorporated and core gaming operations and compliance are managed.
Cyprus: where Strukin Ltd. provides payment processing and related support.
Other countries in the EEA or trusted jurisdictions where certain hosting, cloud, or specialist service providers are located.
On occasion, other non-EEA countries where specific providers (e.g., analytics, cloud, or fraud prevention partners) maintain infrastructure, provided that protections are in place.

Safeguards for Cross-Border Transfers

Use of contractual protections that impose data protection obligations on third-party recipients, consistent with internationally recognised standards such as the EU Standard Contractual Clauses or similar mechanisms, where appropriate.
Application of technical safeguards including data encryption in transit and at rest, access controls, and minimisation of data fields shared with external providers.
Internal policy controls to limit who may initiate or approve transfers and continuous oversight of vendors' security and privacy practices.

By using our services, you understand that your information may be transferred to and processed in countries that may have different data protection rules than those in your province or territory, but we will take appropriate measures to protect your personal information in accordance with this Policy.

Data Retention

OBSERVE: Data must not be kept longer than necessary, yet gambling and AML regulations require minimum retention periods. EXPAND: We define indicative periods by data category. REFLECT: This balances regulatory obligations with privacy rights and supports timely deletion or anonymisation.

General Principles

We retain personal data only for as long as necessary to fulfil the purposes set out in this Policy, including to meet legal, accounting, and reporting requirements, and to resolve disputes.
Where possible, we anonymise or aggregate data so that it can no longer be associated with you, in which case it is no longer treated as personal information.

Indicative Retention Periods

Account and identification data: usually retained for the duration of your active account and for up to 5 - 7 years after account closure, depending on applicable AML, licensing, and statutory limitation periods.
Transaction and gaming records: stored for at least 5 years after the relevant transaction or gaming activity, or longer where required for legal, tax, or regulatory purposes.
KYC and AML documentation: maintained for a minimum of 5 years after the end of the business relationship, or longer where legal or regulatory obligations mandate.
Marketing-related data: retained until you opt out or withdraw consent, or for a period of up to 2 years after your last interaction with our marketing content, unless a longer period is justified for compliance reasons.
Customer support records: typically kept for 3 - 5 years after resolution of the issue, depending on the nature of the query and potential relevance to future disputes.

Deletion and Anonymisation Criteria

Expiry of the relevant retention period based on the category and purpose of processing.
Closure of your account combined with the lapse of all applicable legal and regulatory retention obligations.
Your successful request for deletion where we are not required to retain the data for legal, regulatory, or legitimate interest reasons.

Your Rights

OBSERVE: Canadian users expect rights broadly aligned with international standards such as the GDPR, including access, rectification, and objection. EXPAND: We provide a comprehensive suite of rights and clear procedures, taking into account modern privacy frameworks. REFLECT: This framework ensures user empowerment and supports fair processing practices.

Summary of Your Rights

Right of access: to obtain confirmation whether we process your personal information and, if so, receive a copy and certain details about the processing.
Right to rectification: to correct inaccurate or incomplete personal information (e.g., updated address or contact details).
Right to erasure ("right to be forgotten"): to request deletion of your personal information when it is no longer necessary, when you withdraw consent (where applicable), or when processing is unlawful, subject to our legal obligations to retain certain data.
Right to restriction of processing: to request that we limit processing in specific circumstances (e.g., while we verify accuracy or assess an objection).
Right to object: to processing based on our legitimate interests, and to object at any time to the use of your data for direct marketing.
Right to data portability: where technically feasible and applicable, to receive certain personal data in a structured, commonly used, machine-readable format and to transmit it to another service provider.
Right to withdraw consent: where processing is based on consent (for example, marketing communications or certain cookies), you may withdraw that consent at any time.

How to Exercise Your Rights

Submit your request: Contact us by e-mail at [email protected] or [email protected] with the subject line "Privacy Request - Jeetcity". Clearly describe which right(s) you wish to exercise and provide sufficient information to identify your account (e.g., username, registered e-mail, and, if requested, additional verification steps).
Verification: For your protection, we may request additional information to verify your identity before acting on your request, especially for access, portability, and deletion requests.
Response timeframe: We aim to respond within 30 days of receiving a complete and verifiable request. Where requests are complex or numerous, this period may be extended in accordance with applicable standards, and we will inform you of any extension and its reasons.
Cost: Requests are handled free of charge, except where requests are manifestly unfounded or excessive, in which case we may charge a reasonable fee or refuse to act, consistent with international privacy principles.

Certain rights may be limited where we must retain or process data to comply with legal obligations, licensing conditions, or for the establishment, exercise, or defence of legal claims. We will inform you when such limitations apply.

Cookies & Tracking Technologies

OBSERVE: Cookies support secure sessions and analytics on jeetcitybet-ca.com. EXPAND: We classify cookies by duration and purpose. REFLECT: Clear information allows users to control tracking and align their choices with their privacy preferences.

Types of Cookies We Use

Session cookies: temporary cookies that exist only while your browser is open and are deleted once you close your browser. They enable essential functions such as login sessions and secure navigation between pages.
Persistent cookies: remain on your device for a set period or until you delete them. They remember your preferences (e.g., language, login options) and help us recognise you when you return.
First-party cookies: set by jeetcitybet-ca.com to operate and enhance our services.
Third-party cookies: set by service providers such as analytics and advertising partners, as well as embedded content providers.

Purposes of Cookies

Strictly necessary / functional: required for the website to function properly, including authentication, security, load balancing, and preserving your selections during a session.
Analytics and performance: help us understand how visitors use our website, which pages are most popular, and how users move around the site so we can improve our services.
Advertising and marketing: used to deliver more relevant ads and promotional content, to limit how often you see an ad, and to measure campaign effectiveness, where allowed by your settings and applicable law.

Managing Cookies and Tracking

You can adjust your browser settings to block or delete cookies, or to alert you when cookies are being set. Instructions are typically available in the "Help" section of your browser.
Some browsers and devices allow you to signal "Do Not Track". While we do not currently respond to all such signals, we limit tracking to what is necessary for service provision and the purposes described in this Policy.
Disabling or blocking certain cookies, particularly strictly necessary cookies, may affect the functionality or performance of jeetcitybet-ca.com and could prevent you from using some features, including accessing your account or placing bets.

Data Security

OBSERVE: Online gambling environments are high-risk targets for fraud and cyberattacks. EXPAND: We implement layered organisational and technical measures. REFLECT: These controls reduce risk and align with recognised security best practices.

Technical Safeguards

Encryption in transit: All communication between your browser and jeetcitybet-ca.com is protected using industry-standard TLS (Transport Layer Security) protocols, typically TLS 1.2 or higher.
Encryption at rest: Sensitive data such as passwords and key financial information are stored using hashing and encryption mechanisms to reduce the impact of any unauthorised access.
Access controls: Role-based access control limits access to personal data to authorised personnel strictly on a need-to-know basis.
Network and system security: Firewalls, intrusion detection and prevention systems, anti-malware tools, and regular patch management are applied to our infrastructure.

Organisational Measures

Policies and training: Staff with access to personal information receive training in data protection, confidentiality, and security best practices appropriate to their role.
Vendor management: Third-party service providers handling personal data are vetted for adequate security controls and bound by contractual obligations to protect your data.
Incident response: We maintain incident response procedures to detect, assess, and mitigate security incidents. Where required by applicable law and standards, we will notify relevant authorities and affected individuals of certain data breaches.
Audits and testing: Regular internal reviews, security assessments, and testing of critical systems are conducted to maintain and improve our security posture, drawing on principles from leading frameworks such as ISO/IEC 27001 and SOC 2 where applicable.

While we employ robust measures, no system can guarantee absolute security. You are encouraged to keep your login credentials confidential, use strong passwords, and log out after each session.

Complaints & Contacts

OBSERVE: Users must have clear channels for privacy-related questions and complaints. EXPAND: We define an internal escalation path and highlight the possibility of contacting supervisory or consumer protection bodies. REFLECT: Effective complaint handling promotes trust and enhances compliance.

How to Contact Us

Primary privacy contact: [email protected]
General and support queries (including privacy-related): [email protected]

As an online operator serving Canadian players from offshore locations, we primarily handle communications electronically. If a postal address is required for formal correspondence, it will be provided upon request, taking into account legal and security considerations.

Internal Complaint Procedure

Submission: Send a detailed description of your concern or complaint, including your account details and any relevant evidence, to [email protected] or [email protected].
Acknowledgment: We will normally acknowledge receipt of your complaint within 5 business days.
Investigation: Your complaint will be reviewed by the appropriate department (e.g., Privacy, Compliance, or Support). We may request additional information from you for clarification.
Response: We aim to provide a substantive response within 30 days of receiving all relevant information. Where we cannot meet this timeframe, we will inform you of the delay and the expected timeline.

External Escalation

If you are not satisfied with our handling of your privacy concern, you may have the right to lodge a complaint with a data protection authority or consumer protection body in your place of residence. For Canadian users, oversight of privacy matters typically falls under federal or provincial privacy commissioners and consumer regulators. Contact details can be found on the official websites of the Office of the Privacy Commissioner of Canada and the relevant provincial authorities.

Updates

OBSERVE: Privacy practices evolve due to legal, technical, and business developments. EXPAND: We define how and when we will inform users of changes. REFLECT: Versioning and notice periods allow users to make informed choices about continued use of jeetcitybet-ca.com.

Policy Changes and Version Control

This Privacy Policy may be updated from time to time to reflect changes in our practices, legal obligations, technologies, or services.
The most current version will always be available at https://jeetcitybet-ca.com, and will be identified by the "Last updated" date.
Last updated: January 2025 (applicable and intended to remain in force, subject to further updates, through at least 2026).

Notification of Material Changes

Where changes are material - for example, if we introduce new processing purposes or significantly change how we share your data - we will provide additional notice by one or more of the following methods:
- E-mail notification to the address registered on your Jeetcity account.
- Prominent banner or pop-up notice on jeetcitybet-ca.com.
- Notification in your account dashboard or message centre.
For significant changes, we will endeavour to provide notice at least 30 days in advance of the effective date, where practicable.

Your Options Following Changes

If you disagree with any material changes to this Privacy Policy, you may choose to stop using our services and request account closure by contacting [email protected].
Continued use of Jeetcity services on jeetcitybet-ca.com after the effective date of an updated Privacy Policy will constitute your acknowledgment of the changes, to the extent permitted by applicable law.